How To Configure Order Comments In Magento 2

In this post, I will guide you on How To Configure Order Comments In Magento 2. Customers can leave comments when ordering so that the admin can understand their requirements.

Order comments are displayed in Order Details in the admin panel and storefront. It is really very useful, it helps store owners meet the requirements from customers, increasing the shopping experience of the store.

Admin can configure order comments in admin panel with below steps:

Steps To Configure Order Comments In Magento 2

1. Log in to Admin Panel.

2. On the Admin Panel sidebar, go to Stores > Settings > Configuration.

3. In the left panel, choose SALES > Sales Emails.

4. Expand the Order Comments section.

5. Configuring Order Comments.

• Enabled: Set it to Yes if you want to send the order comment email to customers.
• Order Comment Email Sender: Select the email sender of the Order Comment Email.
• Order Comment Email Template: Select the template to be sent of the Order Comment Email.
• Order Comment Email Template for Guest: Select the template to be sent to the customers that have not registered to your store
• Send Order Comment Email Copy To: Enter the multiple email addresses to whom you want to send an order comment email copy. Note: Separate email addresses with a comma.
• Send Order Comments Email Copy Method: Select the copy method you want to send order comments email.
  • Bcc (Blind carbon copy).
  • Separate Email.

6. When complete, click Save Config button.

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