How To Configure Credit Memo Comments In Magento 2

In this post, I will guide you on How To Configure Credit Memo Comments In Magento 2. Send comments regarding the refunds to the customer via email.

Credit memos are part of e-commerce. The submission of comments about the refund to note, notify the customer. This helps the relationship between customers and sellers become better, thereby increasing the buying experience.

Steps To Configure Credit Memo Comments In Magento 2

1. Log in to Admin Panel.

2. On the Admin Panel sidebar, go to Stores > Settings > Configuration.

3. In the left panel, choose SALES > Sales Emails.

4. Expand the Credit Memo Comments section.

5. Configuring Credit Memo Comments.

• Enabled: Set it to Yes if you want to send the credit memo comment email to customers.
• Credit Memo Comment Email Sender: Select the email sender of the Credit Memo Comment Email.
• Credit Memo Comment Email Template: Select the template to be sent of the Credit Memo Comment Email.
• Credit Memo Comment Email Template for Guest: Select the template to be sent to the customers that have not registered to your store
• Send Credit Memo Comment Email Copy To: Enter the multiple email addresses to whom you want to send a credit memo comment email copy. Note: Separate email addresses with a comma.
• Send Credit Memo Comments Email Copy Method: Select the copy method you want to send credit memo comments email.
  • Bcc (Blind carbon copy).
  • Separate Email.

6. When complete, click Save Config button.

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